1. Booking Verification & Client Responsibility
The client is solely responsible for verifying that all names (matching government-issued identification and passports exactly), dates of travel, and city pairs on the itinerary or invoice are correct. If an error is discovered, you must notify Yuu Travel by midnight of the same calendar day of booking. Failure to notify Yuu Travel within this window means you accept full financial responsibility for any subsequent change fees, ticketing penalties, or fare increases.
2. Airline Logistics, Check-In & Baggage
Flight schedules are subject to change by the operating carrier. Yuu Travel recommends reconfirming domestic flights 24 hours prior to departure and international flights at least 72 hours prior to departure. You must provide a local contact number to the carrier to ensure you receive real-time schedule adjustments.
- Check-In Windows: Minimum check-in is 2 hours before departure for domestic flights and 3 hours for international flights. Late check-ins will result in denied boarding. You are responsible for allocating adequate time for TSA security, customs, and gate transfers.
- Baggage Policies: Checked baggage allowances, dimensions, and fees vary widely by airline, frequent flyer status, and class of service. All baggage and sports equipment fees are paid directly to the airline and are not included in your Yuu Travel package price.
- Overbooking: Airlines occasionally overbook flights. If you are denied boarding, your rights to compensatory payments are governed strictly by the airline's contract of carriage, available at their ticketing counters.
3. Yuu Travel Fees & Price Fluctuations
Yuu Travel charges an upfront, non-refundable service fee for travel planning, curation, and documentation coordination. This professional planning fee is completely independent of supplier costs, is separate from the actual trip components, and is fully retained by Yuu Travel under all circumstances. It will not be refunded or waived, even if a travel supplier subsequently cancels, postpones, or issues a full refund for the travel components of your trip.
Price Increases: Travel arrangements involving airline, cruise, or international components are subject to supplemental price increases or tax adjustments imposed by suppliers or government entities after your purchase is complete. You hereby consent to these potential adjustments and authorize Yuu Travel to apply them to your credit or debit card on file. If a supplier drops its price post-booking, Yuu Travel will attempt to assist with rebooking if supplier policies permit, though processing fees may apply.
4. Payments, Cancellations & The Chargeback Waiver
We strongly recommend using a credit card for all travel purchases to secure consumer protections under the Fair Credit Billing Act. However, you explicitly acknowledge that Yuu Travel acts strictly as a sales agent facilitating transactions between you and the third-party service providers (airlines, hotels, tour operators, cruise lines, etc.).
If a travel supplier fails to provide the contracted services, defaults financially, or cancels operations, your sole legal recourse is against that supplier. You explicitly agree not to initiate a credit card chargeback against Yuu Travel (NC2 Solutions LLC) for supplier failures, cancellations, or unresolved refund disputes.
To modify or cancel a flight en route, you must contact the airline directly. Unused tickets often hold restrictions and may forfeit all residual value if not formally cancelled prior to the scheduled departure time. Hotel and rental car reservations must be cancelled according to the specific supplier's window (typically 48 to 72 hours prior to arrival) to avoid mandatory default charges.
5. International Entry, Passports & Health Requirements
All international travel requires a valid passport, which generally must remain valid for at least six months beyond your intended return date. You assume complete, singular responsibility for researching, obtaining, and verifying all entry visas, transit visas, vaccination certificates, health affidavits, or safety protocols mandated by your destinations and transit points. Yuu Travel is not liable for entry denials due to faulty documentation or non-compliance with local foreign regulations.
6. Limitation of Liability & Force Majeure
Yuu Travel assumes no responsibility and shall not be liable for any personal injury, property damage, financial loss, accident, delay, inconvenience, or irregularity caused by the wrongful or negligent acts, omissions, or financial defaults of any third-party travel supplier.
Furthermore, Yuu Travel is completely released from liability for travel disruptions arising from acts of God, extreme weather, climate anomalies, labor strikes, civil or political unrest, terrorism, government actions, health hazards, epidemics, or pandemics. For objective destination security and medical updates, clients are urged to consult the U.S. State Department (travel.state.gov) and the CDC (cdc.gov/travel).
7. Claims Window, Governing Law & Jurisdiction
You agree to present any formal claims or grievances against Yuu Travel within thirty (30) days after your trip concludes and to initiate any legal actions within one (1) year of the incident date, explicitly waiving longer statutory limitations.
This Agreement is governed strictly by the laws of the State of Ohio. The parties explicitly agree that any and all legal disputes, claims, or controversies arising out of or related to this agreement shall be venued exclusively in the state or federal courts located in Clermont County, Ohio, and you hereby submit to the personal jurisdiction of those courts.
Questions about these terms? Contact us at nick@yuutravel.com